Information for Tenants

The information here is also provided in the Tenants Handbook & Information Pack issued at the start of each tenancy.

All Haig Homes tenants received a copy of the new handbook in April 2006.

The information here supersedes any former other information prior to April 2006.

The information leaflets below are summaries of Haig Homes policies. Full copies of policies are available on request.

Abusive/Threatening Behaviour

Antisocial Behaviour and Nuisance

Complaints 

Complaint Form (read leaflet above)

Countering Harassment

Customer Service Standards

Data Protection

Equality and Diversity

Gas Safety

Living in your Home

Moving Out - Terminating Tenancies

Rent Arrears

Rent Setting

Paying your Rent

Repairs and Maintenance

Reporting repairs

Right to Repair

Service Charge

Tenant Involvement

Vulnerable Tenants

Thinking of Moving? Have you considered swapping homes?

Haig Homes is a member of HomeSwapper Mutual Exchange Service. Register with HomeSwapper and, once your application has been approved by Haig Homes, you will be able to access information about Haig Homes’ tenants who wish to exchange properties as well as tenants of other landlords who want to do the same.  

Please note you would only be able to exchange your home with someone who is eligible to benefit under the terms of Haig Homes Trust Deed, they would be an ex-Service person or be a widow or widower of a Service person or be responsible for the care of a dependent of an ex-Service person. Click on the HomeSwapper logo below to register.

Information can be made available in LARGE PRINT , audio or Braille.
Translations into your own language may also be arranged.

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