Information for Tenants

The information here is also provided in the Tenants Handbook & Information Pack issued at the start of each tenancy.

All Haig Homes tenants received a copy of the new handbook in April 2006.

The information here supersedes any former other information prior to April 2006. In 2011 Haig Homes was de-registered therefore any reference in the following leaflets referring to the Tenant Services Authority are no longer relevant. The leaflets will be updated to reflect this in due course.

The information leaflets below are summaries of Haig Homes policies.
Full copies of policies are available on request.

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Abusive/Threatening Behaviour

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Maintenance

Antisocial Behaviour and Nuisance

Adobe PDF

Moving Out - Terminating Tenancies

Complaints

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Paying your Rent

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Complaint_Form (read leaflet above)

Adobe PDF

Pets

Contractor Conduct

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Rent Arrears

Countering Harassment

Adobe PDF

Rent Setting

Adobe PDF

Data Protection

Adobe PDF

Reporting repairs

Adobe PDF

Decorating Allowance

Adobe PDF

Right to Repair

Adobe PDF

Domestic Violence

Adobe PDF

Service Charge

Adobe PDF

Elderly Services

Adobe PDF

Service Standards - Local Offer

Adobe PDF

Equality

Adobe PDF

Tenant Involvement

Adobe PDF

Gas Safety

Adobe PDF

Transfers

Adobe PDF

Living in your Home

Adobe PDF

Vulnerable Tenants

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Information can be made available in LARGE PRINT , audio or Braille.
Translations into your own language may also be arranged.

Translation