Pay Your Rent

If this is the first time you have used this service, follow the instructions below, or, if you are already registered, go to Alliance and Leicester’s BillPay Servicewww.billpayment.co.uk

How To Use BillPay Service to Pay Your Rent Online

Before You Begin
You will need a working email address and your tenant reference number (this can be found on the top right hand side of your rent statement)
To Register

1. Go to www.billpayment.co.uk click on ‘REGISTER’ on the left hand side

2. Read the terms and conditions and click ‘Accept Terms and Conditions’

3. Enter your personal details by following the instructions on screen, then click ‘SUBMIT’.  All items marked * must be filled in

4. You have now registered

Creating an account for Haig Homes
Before you can pay your rent, although you have registered, you have to tell BillPay who you are going to pay and what it is for.  Follow these steps:

1. click on the ‘Payment Profile’ button (or, if you have moved away from the registration page you will find this by clicking on ‘Change your details’ on the left hand side which will lead you to ‘Payment Profile’)

2. 2 click ‘Add new Account’

3. Choose ‘Company Name’ then click on ‘Search’.  Choose Haig Homes then click on ‘Search’

4. In the blank box under ‘Select bill to pay and enter Customer reference code’ enter your tenant reference code and click ‘Add new Account’

5. You now have Haig Homes in your payment profile.

Making a Payment

1. log in by going to www.billpayment.co.uk and enter your email address and password

2. click on ‘Pay a Bill’ on the left hand side

3. enter the amount to pay and your card details etc then click ‘Continue’

4. check the payment details are correct then click ‘Confirm Payment’

5. print off the next page for your records and BillPay will also send the receipt for your payment to the email you have given them

if you need any help, please contact your Income Officer at Haig Homes (their number and contact details will be on your telephone card in your Tenants Handbook & Information Pack) or go to the BillPay FAQ on their website or phone the BillPay Help desk on 0151 966 2105 (8.30-5.30 Monday to Friday)

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